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Sun Life’s Plan Member Services


Please advise the membership that, as indicated in PSHCP Bulletin #23, later this year everyone will have to complete the PSHCP positive enrolment process.

Take action today!

To get ready for positive enrolment, please sign in to Sun Life’s Plan Member Services website at and select ‘For plan members’ and ‘Sign in to your account’ between now and June 10, 2010 to confirm that your access ID and password are still active.

If you’ve visited this page in the past, you may need to reset your access ID or password if either has not been used for some time or has expired. Just click Forgot your access ID? or Forgot your password? on the sign-in page and follow the instructions.

About the website:

Visit Sun Life’s Plan Member Services website anytime to manage all your PSHCP benefits online services such as:

  • Instant answers to your coverage questions.
  • Sign-up for direct deposit by providing your bank account details and e-mail address. Most claim payments are deposited in your account within 24 to 48 hours after processing and you will receive an e-mail when the claim is processed.
  • Details of your submitted claims.
  • Claim statements and complete claims history.

In line with current industry practices, Sun Life Financial promotes safe e-mail communication and therefore does not provide hyperlinks to the sign-in pages of their secure websites or ask you to provide personal information in their e-mail communications.

For help resetting your access ID or password or if you have any questions, call Sun Life’s call centre toll-free at 1-888-757-7427 or in the National Capital Region at 613-247-5100, Monday to Friday, 7:00 a.m. to 8:00 p.m. EST