At home and at work, mental health matters. Everyday, we face situations that can have a positive or negative impact on our mental well-being.
Throughout your career, you may encounter difficult circumstances that may trigger stress, anxiety, depression, or a number of related illnesses. According to PSAC, “mental health conditions are responsible for almost half of all long term disability claims” in the federal public service. Working for the Canadian Border Services Agency is certainly no different, with a large number of employees reporting their workplace as not being psychologically healthy (based on the Public Service Employee Annual Survey).
Stress, anxiety or depression are not uncommon issues, and dealing with poor mental health can both feel and be overwhelming. The Customs and Immigration Union understands the importance of having access to the necessary resources, help and support to face difficult situations:
- On this page, you will find a broad range of resources offered both by national organizations and provincial governments. Over time, we will continue to add to this list, so check back for new information on available resources and programs.
Employee Assistance Program (EAP)
As a CBSA employee, if you are experiencing a difficult situation at work or at home, always remember that you can contact Telus Health (formerly LifeWorks) for help — be it for advice, counselling or treatment. Telus Health offers 24/7 confidential assistance, and can be reached at 1.877.367.0809 (TTY: 1.877.338.0275). You can also go to https://login.lifeworks.com/ to create an account and get more information.
Resources and useful links
For CBSA employees
- PSPNET.ca (Resources for public safety personnel and their families. Currently available in New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan)
- Centre of Expertise on Mental Health in the Workplace (Government of Canada)
- Telus Health (Employee Assistance Program)
PSAC
Mental Health Commission of Canada
- National Standard of Canada for Psychological Health and Safety in the Workplace
- The Working Mind Program
- Mental Health Commission Resources
Canadian Mental Health Association
Provincial & territorial mental health links
- British Columbia: Mental Health
- Alberta: Addiction and Mental Health
- Saskatchewan: Mental Health and Addiction Services
- Manitoba: Mental Health and Addictions
- Ontario: Mental Health and Addiction Services
- Quebec: Health Issues – Mental Illness
- New Brunswick: Mental Health Services
- Prince Edward Island: Mental Health Services
- Nova Scotia: Mental Health Services
- Newfoundland & Labrador: Mental Health and Addictions
- Yukon: Mental Health Services
- Northwest Territories: Mental Health
- Nunavut: Mental Health
Other links
- City of Ottawa: Responding to Stressful Events
Some content on this page is adapted from material first published by PSAC and CLC.