Mental Health

At home and at work, mental health matters. Everyday, we face situations that can have a positive or negative impact on our mental well-being.

Throughout your career, you may encounter difficult circumstances that may trigger stress, anxiety, depression, or a number of related illnesses. According to PSAC, “mental health conditions are responsible for almost half of all long term disability claims” in the federal public service. Working for the Canadian Border Services Agency is certainly no different, with a large number of employees reporting their workplace as not being psychologically healthy (based on the Public Service Employee Annual Survey).

Stress, anxiety or depression are not uncommon issues, and dealing with poor mental health can both feel and be overwhelming. The Customs and Immigration Union understands the importance of having access to the necessary resources, help and support to face difficult situations:

  • On this page, you will find a broad range of resources offered both by national organizations and provincial governments. Over time, we will continue to add to this list, so check back for new information on available resources and programs.

Employee Assistance Program (EAP)

As a CBSA employee, if you are experiencing a difficult situation at work or at home, always remember that you can contact Telus Health (formerly LifeWorks) for help — be it for advice, counselling or treatment. Telus Health offers 24/7 confidential assistance, and can be reached at 1.877.367.0809 (TTY: 1.877.338.0275). You can also go to to create an account and get more information.

Resources and useful links

For CBSA employees


Mental Health Commission of Canada

Canadian Mental Health Association

Provincial & territorial mental health links

Other links

Some content on this page is adapted from material first published by PSAC and CLC.