Quick reference guides for union representatives

August 14, 2023

What do I do? is a series of quick reference guides prepared by the Customs and Immigration Union to provide useful information to both new and seasoned union representatives on a variety of issues of interest to the membership. The series covers topics such as fact-findings and PSI investigations, the grievance process, mental health crises, use of force, tool removal, etc. While the reference guides are intended for union representatives, members will certainly find these informative as well.

Click on the image below to download the collected reference guides in a single PDF document, or see the links further down for each individual guide (PDF files).

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